At Markos Driving School, we are committed to protecting your personal information and your privacy. This policy explains what data we collect, how we use it, and how we keep it safe. By using our website or services, you agree to the terms outlined in this policy. 

  

1. Information We Collect

We collect two types of information: personal information and non-personal (technical) information. 

1.1 Personal Information 

This is information that identifies you or can be used to identify you. We collect this when you: 

• Fill out a contact or booking form 
• Call, email, or message us 
• Enrol in driving lessons 
• Make a Payment 
• Submit feedback or testimonials 

Personal information may include: 

• Full name 
• Phone number 
• Email address 
• Home address 
• License or permit details 
• Payment or billing information (processed securely via third-party providers) 

1.2 Non-Personal Information 

We also collect general usage data to improve our website and services. This may include: 

• IP address 
• Browser type and version 
• Device type 
• Pages visited and time spent 
• Referral source (e.g., search engine, social media) 

This data is collected through cookies and similar technologies and does not identify you personally. 

  

2. Use of Information

We use your personal information to: 

• Schedule and manage driving lessons 
• Contact you about your bookings or inquiries 
• Process payments and issue receipts 
• Confirm your identity if needed 
• Improve our services, training, and communication 
• Conduct internal reporting and website analytics 
• Respond to legal requests or prevent fraud 

We only use your information in ways that are fair, legal, and necessary to deliver our services. 

  

3. Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and enhance your user experience. Cookies help us: 

• Keep you logged in (if applicable) 
• Remember from the entries 
• Analyse website traffic 
• Understand visitor behavior 

If you prefer not to accept cookies, you can change your browser settings. However, some parts of the site may not work correctly without them. 

  

4. Sharing of Information

We do not sell or rent your personal information. We may share it only when: 

• It’s required to deliver the services you requested (e.g., booking confirmations) 
• We’re working with trusted third-party service providers (e.g., website hosts and payment processors) who agree to protect your data. 
• It’s required by law or for a lawful investigation. 
• It’s necessary to enforce our terms or protect our legal rights. 

Non-personal, anonymous data may be shared with analytics tools or used in reports to help us improve our services and website. 

  

5. Social Media & Testimonials

If you provide a testimonial or appear in a training-related photo or video, we may post it on our website or social media pages (e.g., Facebook, Instagram). You can request the removal of any content featuring you at any time by contacting us directly. 

  

6. Data Security

We take data security seriously. Your information is stored securely and is only accessible by authorized personnel. Any payment details you provide are processed through secure, PCI-compliant payment gateways using SSL encryption. 

  

7. Business Changes

If Markos Driving School is ever sold, merged, or goes through a business change like bankruptcy, your information may be transferred to the new owner. If that happens, the new owner will still have to honor this privacy policy. 

  

8. Your Rights and Choices

You have the right to: 

• Access the personal data we hold about you 
• Correct inaccurate or outdated information 
• Request that your data be deleted (where legally allowed) 
• Withdraw consent to marketing or communication 
• File a complaint if you believe your data is being mishandled 

  

To exercise these rights, please contact us using the email below. 

  

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our website after changes are posted means you accept those updates. 

  

10. Questions or Concerns?

If you have any questions, concerns, or complaints about how your data is handled, please contact us: 

📧 [email protected]

📞 +61 423 075 813